Privacy Policy

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For over 5 years, AudioVision Electronics has developed relationships with our customers based on honesty and fairness.  The Privacy Notice below is posted to demonstrate our adherence to the practices you'll find common to the best websites online. We're aware of the trust and confidence you demonstrate when you visit our website and provide us with information. We promise that we will treat your information with the same honesty and respect that we have displayed throughout our company's history.

If you have any questions or concerns about our Privacy Notice, please call us toll-free at:1.888.549.2695; e-mail us at privacy@GetAVE.com ; or send a letter to: Privacy, 2321 E 4th St Ste # C-429, Santa Ana, CA 92705.


GetAVE.com  Privacy Notice

By visiting GetAVE.com  you agree to accept the practices described in this Privacy Notice.

Changes to this Privacy Notice, Conditions of Use and Notices:
This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on January 4, 2008 . If you visit our Web site your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including the application of the laws of the State of California.

Personal Information Collected By AudioVision Electronics:
AudioVision Electronics uses information that we collect from our visitors to personalize and improve your visit at GetAVE.com. We gather the following types of information:

Information you give us: AudioVision Electronics collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, and financial information such as your Social Security number.

Automatic Information collected by us: Whenever you visit our Web site we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software but we will not be able to offer you our personalized services.

Orders: If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase. At certain times we may offer financing options with or without third party participation. If you use a financing option information provided by you (such as your address, birth date, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to a third party for processing.

Sharing of Information with third-parties:
Affiliated Businesses: We may share any information that you supply to us with any affiliated business that is substantially controlled by AudioVision Electronics. Any information that is shared this way will be subject to this Privacy Notice.

Independent Contractors: We may employ other companies or individuals to provide certain services to us such as sending e-mail, analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose.

DirecTV, XM Radio, SIRIUS, and other third party service providers: Some of the products which we sell require us to provide your name, address, phone number and product serial number to the third party service provider that requires this information to activate the service. These third party service providers have their own privacy and data collection policies which are not controlled by AudioVision Electronics. We have no responsibility or liability for these policies and urge you to contact the third party provider if you have any questions.

Orders: When you buy something from us we may share your name and mailing address with a few carefully selected marketing partners. When you place your order you will be given a clearly labeled opportunity to opt out of sharing this information. We will never share any telephone number(s), or financial information which you have given us with any marketing partner(s).

Aggregate information: We provide aggregate information to some of our business partners. This information does not allow them to identify you individually.

Vendors: We provide some of our vendors with your contact information so that they may contact you directly with product support information.

Credit card companies and shippers: When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase.

Third Party Transaction-Level Data: If you visit our site from a third-party site the third-party site may be able to access your individual transaction information. In order to track and credit your transaction the third-party site may give you a unique code, cookie or graphic which will uniquely identify you. This will only happen if you link directly from a third party site to our Web site. Any transactions made at our Web site while such a code is active will be reported back to the third party site. We will only report non-personal information to these sites such as the date of the transaction, the product(s) purchased and the amount spent. We will not report any information to these third party sites that will allow them to personally identify you.

Third Party Ads, Surveys and Promotions: We may use third parties to display ads, surveys and various promotions on our site. These will always be labeled with the third party name. These third party applications may contain cookies or other code which are outside of our control. Although we will attempt to only work with third parties who respect your privacy we are not responsible or liable for any information collected by these third parties or how it is used. You should contact the third party directly or check the third party's privacy Notice to see how any information that they may gather will be used.

Link to Third Party Site: Our Web site contains links to third party sites, such as our vendors. AudioVision Electronics is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.

Third Party Checkout Links: If you use a third party checkout link on our site such as the AOL Quick Checkout Program or Microsoft Passport wallet service your name, billing and shipping addresses and credit card information is transferred to us from your account with the third party to enable you to check out of our site without having to re-enter certain information.

Law Enforcement and Protection of Users:
We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.

Business Transfer:
AudioVision Electronics has been in business successfully for several years, and our intent is continue for several more years. However, in the unlikely event that AudioVision Electronics is sold, has substantially all of its assets acquired or merges or becomes affiliated with any other individual or entity any customer information owned or under the control of AudioVision Electronics may be one of the transferred assets.

Security:
Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.

Choice/Opt-Out:
Our Web site gives you the opportunity to opt-out of receiving communications from us. If you no longer wish to receive communications from us you may opt-out by calling 1.888.549.2695.

Children's Online Policy
AudioVision Electronics is committed to the preservation of online privacy for all of its web site visitors, including children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. GetAVE.com sells products intended for purchase by adults. If you make a purchase on GetAVE.com , you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using GetAVE.com.

California Privacy Policy
YOUR CALIFORNIA PRIVACY RIGHTS
(As provided by California Civil Code Section 1798.83)



A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (“California customer”) is entitled to request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California customer, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed.

However, under the law, a business is not required to provide the above-described lists if the business adopts and discloses to the public (in its privacy policy) a policy of not disclosing customer’s personal information to third parties for their direct marketing purposes unless the customer first affirmatively agrees to the disclosure, as long as the business maintains and discloses this policy. Rather, the business may comply with the law by notifying the customer of his or her right to prevent disclosure of personal information and providing a cost free means to exercise that right.

As stated in our Privacy Policy, we do not share information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure -- typically by opting in to receive information from a third party that is participating in a sweepstakes or other promotion on one of our sites. If you do ask us to share your information with a third party for its marketing purposes, we will only share information in connection with that specific promotion, as we do not share information with any third party on a continual basis. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personally identifiable information on one of our sites. Please note that whenever you opt in to receive future communications from a third party, your information will be subject to the third party's privacy policy. If you later decide that you do not want that third party to use your information, you will need to contact the third party directly, as we have no control over how third parties use information. You should always review the privacy policy of any party that collects your information to determine how that entity will handle your information.

California customers may request further information about our compliance with this law by e-mailing CaliforniaPrivacy@GetAVE.com. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this e-mail address.



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